Transform Service Delivery into an Intelligent, Connected Experience
Customer expectations are rising. Technicians are stretched. Data is scattered across multiple systems.
REDtone Service Cloud, powered by Neocrm, helps Malaysian organisations turns service delivery into a predictable, intelligent, and customer-centric operation.
Designed for field service, after-sales, support centres, and contract-based service teams, the platform unlocks the power of your everyday operational data to automate decisions, accelerate resolution, and enhance customer trust.
The Modern Service Challenge
Service organisations across Malaysia face growing complexity:
More communication channels to handle
More customer requests
More assets, equipment, and contracts
More SLAs to manage
More technicians to coordinate
Yet many teams still rely on manual workflows, WhatsApp chats, spreadsheets, paper forms, and legacy systems that don’t talk to each other.
The Results in
Slow response times
Dispatch delays
Missed SLAs
Burnt-out service teams
No actionable insights for improvement
REDtone Service Cloud solves these challenges by connecting your entire service lifecycle on one platform.
What makes REDtone Service Cloud different?
Built for Malaysian enterprises across myriad industries. REDtone Service Cloud blends global CRM capability with local deployment and support.
Key Capabilities
Omni-service ticketing and case management
Capture requests from web, WhatsApp, email or phone
Resolve issues faster with automated workflows
Standardise SOPs, escalations, approvals, and routing
Track all customer interactions in one unified platform
All tickets, activities, communications, and asset data in one place
Mobile-first field technician app
Checklists, photo capture, GPS check-in, parts usage, e-signature
Intelligent dispatching and scheduling
Assign jobs using technician skills, location, workload, or SLA urgency
Gain full visibility into SLA performance and service quality
Real-time visibility into work orders, response times, and risk alerts
Real-time service intelligence dashboards
Monitor technician KPIs, recurring issues, and workload
Local deployment and support
Ready to modernise your service organisation?
Let us show you how leading Malaysian companies are transforming their support and field operations with REDtone Service Cloud.